PLEASE NOTE Royal Mail are very slow at the moment due to running on skeleton staff, so 1st class postage can take up to 10 days to arrive, thus we are asking for your patience during this time.
Unfortunately we are unable to complete WORLDWIDE Deliveries at this time. Sorry for any inconvenience caused.
Free Postage on all orders over £5
Our standard UK rate is £1.60 per order for the UK and £4.00 Worldwide.
We aim to complete orders within 3 days, however please allow 7 – 10 days on both custom orders and worldwide delivery.
If your goods are faulty please contact us within 30 days for an exchange or full refund.
Delivery charges are only refundable where goods are faulty and a refund is made.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account, within a certain amount of days.
Customised Orders (if applicable)
Customised orders cannot be refunded or exchanged unless items are faulty.. If your order is faulty please contact us.
If we agree your order is wrong then the normal replacement or refund procedures will apply.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@Badgesonboard.com and send your item to: Badges Onboard 79 Hodge Lane, Hartford, Northwich, Cheshire, CW83AG.
To return your product, you should mail your product to: Badges Onboard 79 Hodge Lane, Hartford, Northwich, Cheshire, CW83AG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless stated otherwise.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item