We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with GDPR)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not sell, trade or otherwise pass on your details unless it is necessary to complete your order (for example, to DPD where you have requested Express delivery). The lawful processing reason for this is contract.
We will not sign you up to any marketing emails, but it you choose to subscribe, or if you are already subscribed, we will give you the chance to opt-out at any time. The lawful processing reason is consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at firstname.lastname@example.org
The personal information which we hold will be held securely in accordance with our internal security policy and the law. This includes the encryption of all data in our databases.
We may use analytics technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can not be used to identify you.
We do not store any financial or sensitive information.
Further information following GDPR
We would like to reassure all our customers that we keep your details in an encrypted database, and we don’t store (and never have stored) any sensitive information such as card details, date of births or passwords. Badge designs are retained to process your order & manufacture your personalised products – These are kept securely for 6 months incase of future orders, then they will be deleted.
From the beginning, we have striven to collect and hold as few details as possible from customers, and you’ll have noticed that we only collect data where is it is necessary to provide the service to you (your design, address to send your product), or where it is our legal obligation (for example, we have to keep details of our sales for HMRC as part of our duty to keep accurate financial records).
An example of our philosophy on data collection is that we don’t collect the card billing address because we don’t need it to do our job. We aren’t looking to find out as much as we can about you, we are simply wanting to print badges for you.
All analytics data is anonymised and no identifying information or pseudo-identifying information about which pages of our website you look at is stored.
In light of the new GDPR rules we have discontinued re-targeted adverts and their cookies.
If you don’t wish to receive our emails anymore, please click the link to unsubscribe. This will remove your email permanently and instantly from special offer emails.
If you don’t open emails from us, then we will remove you from the list periodically. You will not be subscribed to marketing emails without your express consent.
Transnational emails are separate and will still be sent (e.g. order confirmations). It is possible to unsubscribe from these in the same manner, but we highly recommend that you don’t as it would not then be possible to track your orders.
We only set cookies that are necessary to make the website functional. All advertising and re-targeting cookies have been removed.